Safety & trust

Honest about what Soula is —
and what she isn't.

Soula is a complement, not a replacement. Every conversation is private, protected, and governed by a clinical safety framework developed with licensed psychologists and therapists.

Is Soula a replacement for therapy? No.Soula is an AI emotional support companion that works alongside professional care — supporting you between the moments that matter. If you're in crisis, Soula will always guide you toward crisis resources and stay with you while you get there.
How safety is built in

A clinical safety framework,
not an afterthought.

Crisis detection & escalation

Soula's AI detects expressions of distress in real time and routes users to crisis resources, including the 988 Lifeline — without delay. You're not left alone in that moment.

Clinician-reviewed content

All AI responses and programs are co-designed with licensed therapists and reviewed by a clinical advisory board before deployment. Not just data — real experience.

Complete privacy

Your conversations are yours. We don't share, sell, or read them. Delete everything any time. Your space stays yours.

Regulatory compliance

GDPR-compliant and built in alignment with the EU AI Act's requirements for high-risk AI in sensitive personal domains.

If you're really not okay

In a crisis, Soula points you
to humans — fast.

Soula will always guide you toward crisis resources — and stay with you while you get there. If you are in immediate danger, please contact your local emergency number or a crisis line right now.

Soula notices the signal

Soula's AI detects expressions of distress — language of crisis, self-harm, or acute danger — in real time, as the conversation happens.

She shifts to grounding, not analysis

In an acute moment Soula slows everything down — breath, grounding, containment first. No probing questions, no advice you can't use right now.

She routes you to real human help

Soula surfaces crisis resources without delay — the 988 Suicide & Crisis Lifeline in the US, and local helplines worldwide via findahelpline.com.

She stays with you until you get there

You're not handed a phone number and left alone. Soula stays present while you reach out, so the moment between "not okay" and "help" isn't empty.

In crisis right now? Reach a human.

Free, confidential support, wherever you are. In the US, call or text 988.

findahelpline.com
Privacy, in numbers

Your space stays yours.

GDPR
Fully compliant data handling & user rights
Encrypted
Conversations encrypted & never sold
0
Data breaches since founding
100%
No real name required
Important to know

The fine print, said plainly.

Soula is not designed to assist with crises such as abuse, severe mental health conditions that may cause feelings of suicide or harm to self, or any other medical emergencies. Soula cannot and will not offer medical or clinical advice — she can only suggest that users seek advanced, professional medical help. Please reach out to your country-specific crisis hotline in case of an emergency.
You must be at least 18 years of age to use Soula. Soula is not intended for use by anyone under 18.